- Are your products medical-grade or for medical use?
No. Our products are for personal wellness and intimate pleasure only. They are not intended to diagnose, treat, or cure any medical condition. Always consult your healthcare provider for any medical concerns.
- Is my order shipped discreetly?
Absolutely. All orders are packaged in plain, unmarked boxes with no visible brand name or product details. Your billing information is also discreet — it will not mention My Little Secret or adult products.
- How long does shipping take?
Orders are typically processed within 2–3 business days. Standard delivery usually takes 3–7 business days, depending on your location. You’ll receive tracking information once your order ships.
- Do you ship internationally?
Currently, we ship within the United States, but international shipping options are being added soon. Stay tuned for updates!
- What is your return policy?
Due to the intimate nature of our products, all sales are final for hygiene and safety reasons. However, if you receive a defective or damaged product, please contact our support team within 7 days of delivery for a replacement or store credit.
- Are your products body-safe?
Yes. We carefully select each item in our collection to ensure it’s made from high-quality, body-safe materials such as medical-grade silicone, stainless steel, or glass — free from phthalates and harmful chemicals.
- How do I clean and care for my products?
We recommend washing your items before and after every use with warm water and mild soap or a toy-safe cleaner. Allow to air dry completely and store in a clean, dry place away from direct sunlight.
- What payment methods do you accept?
We accept major credit and debit cards, PayPal, and select digital payment options. Your payment details are processed securely to protect your privacy.
- How can I contact customer service?
You can reach us anytime via email or our contact form on the website. We aim to respond to all inquiries within 24–48 hours.