1. All Sales Are Final For Hygiene-Sensitive Items
   • Due to the intimate nature of certain products-including adult toys, lingeries, and massage oils-all sales of these items are final. For health and safety reasons we cannot accept returns or exchanges once the product has left out facility.
2. Candles and Non-Intimate Items
   • We accept returns or exchanges on non-intimate items ( such as candles and accessories) within 14 days of delivery if them item:
     • Arrived damaged or defective or
     • Was incorrect due to an error on our part.
   • To request a return, please contact us at contact@mylittlesecret.site with your order number.
3. Elgibilty for Refunds
   • If approved, your refund will be issued to the original payment method within 5-7 business days after the returned product in received.
   • Shipping fees are non-refundable
   • Items must be returned in unused and original condition.
4. Cancellations
   • Orders can be canceled within 24 hours of purchase as long as they haven’t been processed for shipment. After that, we’re unable to cancel or modify the order.
5. Damaged or Defective Products
   • If your item arrives damaged or defective, please notify us within 3 days of delivery. We’ll provide a replacement or refund promptly once verified.
6. Contact Us
   • contact@mylittlesecret.site
   • Response time: 1-2 business days