- All Sales Are Final For Hygiene-Sensitive Items
- Due to the intimate nature of certain products-including adult toys, lingeries, and massage oils-all sales of these items are final. For health and safety reasons we cannot accept returns or exchanges once the product has left out facility.
- Candles and Non-Intimate Items
- We accept returns or exchanges on non-intimate items ( such as candles and accessories) within 14 days of delivery if them item:
- Arrived damaged or defective or
- Was incorrect due to an error on our part.
- To request a return, please contact us at contact@mylittlesecret.site with your order number.
- We accept returns or exchanges on non-intimate items ( such as candles and accessories) within 14 days of delivery if them item:
- Elgibilty for Refunds
- If approved, your refund will be issued to the original payment method within 5-7 business days after the returned product in received.
- Shipping fees are non-refundable
- Items must be returned in unused and original condition.
- Cancellations
- Orders can be canceled within 24 hours of purchase as long as they haven’t been processed for shipment. After that, we’re unable to cancel or modify the order.
- Damaged or Defective Products
- If your item arrives damaged or defective, please notify us within 3 days of delivery. We’ll provide a replacement or refund promptly once verified.
- Contact Us
- contact@mylittlesecret.site
- Response time: 1-2 business days